How to Make Your Cleaning Service Go Smoothly

To ensure you have the best experience with Serenity Cleaning, here are a few things to keep in mind:

  1. Minimum Booking:
    All services require a 2-hour minimum booking to ensure we provide the quality service you expect.

  2. Scheduling Flexibility:
    We aim to accommodate your preferred day and time. However, to optimize our team’s efficiency, we may adjust the schedule slightly based on route planning. We’ll always do our best to work with you and find a time that fits!

  3. Supplies & Equipment:
    All cleaning supplies and equipment are included in the price, so you don’t need to worry about anything—just enjoy the results!

  4. Custom Cleaning:
    Looking for something more tailored? We offer custom cleaning packages to meet your unique needs. Simply reach out for a personalized quote!

  5. Pet Surcharge:
    For homes with pets, a pet surcharge may apply due to the extra care and time required to ensure your space is thoroughly cleaned.

  6. Travel Surcharge:
    If your home is more than 20 miles from Lancaster, PA, a small travel surcharge may apply to cover additional travel costs.

  7. Scope of Service:
    Our cleaning packages are designed to keep your home in great shape. If you have special requests, just let us know! Additional services may be available for a small extra fee.

  8. Access Requirements:
    To keep things running smoothly, please ensure we have access to the property at the scheduled time. If there are any changes, just let us know, and we’ll be happy to reschedule.

  9. Pre-Clean Conditions:
    If your home needs extra organization or has unusual conditions, we’ll be happy to discuss how we can best serve you. Additional time may be required, and we’ll always confirm details with you in advance.

  10. Cancellations and Rescheduling:
    Life happens! If you need to reschedule, please let us know at least 24 hours in advance. This helps us provide great service to you and other clients.

  11. Safety and Liability:
    For the safety of our team, we do not handle hazardous materials, pest infestations, or move heavy furniture, but we’ll work with you to address other cleaning needs.